A trusted Microsoft partner driving intelligent business transformation
Smarter operations, real outcomes with Dynamics 365, Power Platform, and Data &AI
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Microsoft Solutions Partner for Business Applications
“At defacto infotech, we leverage the power of Microsoft Business Applications to help businesses achieve more by optimizing their operations, enhancing collaboration, improving customer experiences, and unlocking valuable insights through data-driven decision-making.”
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Achieve your business goals, using our solutions & technology
Achieve more with solutions that combine data, AI, automation, and cloud for measurable business value.
ERP transformation with AI
Modernize core business processes with AI-enabled ERP capabilities. Leverage Microsoft Dynamics 365 Finance and Supply Chain Management to improve visibility, optimize planning, and enhance operational resilience while maintaining agility in a dynamic market landscape.
Service transformation with AI
Redefine customer service delivery with AI-driven support, self-service, and automation. Equip agents with intelligent insights, enable seamless omnichannel experiences, and resolve issues faster with Dynamics 365 Customer Service and Field Service, powered by Copilot.
Scale business operations with AI
Support business growth with intelligent tools tailored to SMBs and enterprises. Microsoft’s AI-powered solutions, together with Business Central implementation and business automation solutions, streamline workflows, improve connectivity, and enhance productivity, helping organizations scale confidently and efficiently.
Sales transformation with AI
Transform your sales organization with AI-infused tools that deliver real-time insights, contextual recommendations, and guided selling experiences. With Microsoft Dynamics 365 Sales and Copilot, sellers can engage customers more effectively, improve forecast accuracy, and close deals faster.
Innovate with low-code AI and agents
Accelerate application development and process automation by leveraging Microsoft Power Platform and generative AI capabilities. Enable teams to innovate rapidly with low-code tools and AI agents, reducing time-to-value and supporting scalable digital transformation across business functions.
Industry-specific Dynamics 365 solutions
Tailored implementations that solve your industry’s unique challenges and drive measurable results.
Microsoft Fabric for manufacturing data-driven operational transformation
Ludhiana Beverages Pvt. Ltd. modernized its analytics landscape by breaking down data silos, unifying enterprise data, and enabling real-time insights across production, sales, logistics, and distribution with Microsoft Fabric and Power BI.
Low-Code solutions for healthcare efficiency and modernization
Red Crescent Hospital modernized its legacy systems with the Power Platform, enabling low-code solutions that streamline operations, enhance patient care, and support agile, integrated workflows.
Dynamics 365 for non-profits driving mission impact and operational excellence
Interrelate modernized its legacy systems with Dynamics 365, creating a unified, secure data platform across 30+ locations. Automated workflows reduce manual effort; Power BI dashboards provide real-time insights, and staff can focus on delivering personalized services to families and communities. The result is improved collaboration, operational efficiency, and greater mission impact.
AI-Powered customer service transformation with Copilot Studio
A leading utilities provider modernized customer service with Microsoft Copilot Studio, Dynamics 365, and Power Automate, delivering AI-driven query resolution, streamlined case management, and 24/7 support to improve customer satisfaction and agent productivity.
Dynamics 365 for education unified campus operations and student engagement
A leading educational institution modernized administrative and student engagement processes with Dynamics 365, centralizing operations across multiple campuses, automating workflows, and gaining real-time insights to improve student experiences and operational efficiency.
Business process-focused solution implementation approach
A Microsoft-aligned framework for building adaptable, scalable solutions
In fast-changing markets, successful solutions are driven by clear, efficient, and scalable business processes. Our approach follows Microsoft’s business process-focused methodology, using processes as the foundation to align strategy, technology, and outcomes.
Process identification
Define relevant end-to-end business processes using Microsoft’s business process catalog as a common starting point
Business language & taxonomy
Establish a shared process language that reflects your industry, organization, and operating model
Current state assessment
Understand how processes operate today, including manual steps, system dependencies, and gaps
Future state vision
Design optimized, standardized processes aligned to business goals and target operating models
Process alignment & governance
Ensure consistency, visibility, and continuous improvement across processes as the business evolves
Is your organization struggling with disparate systems for CRM, HR, Finance, and Operations?
Our Dynamics 365 solution offers a seamless integration of these functions, resulting in increased efficiency and better reporting and analytics. This empowers you to make data-driven decisions that drive growth and success. Additionally, our process-focused implementation approach simplifies your transition to the cloud and minimizes risk.
Say hello to streamlined operations with Dynamics 365
We are 100% focused on
Microsoft Business
Applications
As a dedicated Microsoft Business Applications solution partner, we specialize in low-code innovation that empowers enterprises to modernize, automate, and scale with confidence.
Our other competencies
Our additional Microsoft Solutions Partner designations reflect our end-to-end expertise across Azure, Modern Work, and AI-driven innovation.
Our certifications
Recognized across the Microsoft ecosystem, our certifications demonstrate trusted capability and proven delivery excellence.
Trusted by top industry leaders worldwide
Transforming operations and delivering measurable results for organizations globally with Dynamics 365 and Power Platform
Customer success stories
See how organizations achieve measurable impact with our digital transformation and business automation solutions
Vanden global
Products & services
Power BI
Low-code development
Low-code solutions driving operational efficiency and sustainable growth
The challenge
Vanden Global needed better visibility and control across its geographically distributed recycling operations. Decentralized data and manual processes limited real-time tracking, routing efficiency, and material lifecycle management.
The solution
We implemented Power BI for real-time, area-level insights and leveraged low-code development to modernize applications and streamline end-to-end recycling operations.
✅ The results
35%
Operational efficiency increase20%
Improved resource utilization20%
Real-time insightsChanakya dairy and bakery
Products & services
Business central
Streamlining operations with Dynamics 365 Business Central
The challenge
Chanakya Dairy relied on disconnected legacy systems and manual processes, resulting in limited visibility across inventory, finance, production, and distributor schemes, impacting efficiency and decision-making.
The solution
We deployed Microsoft Dynamics 365 Business Central as a unified business platform, connecting core operations and automating critical processes. This enabled real-time insights, improved cross-department collaboration, and more efficient day-to-day operations.
✅ The results
40%
Operational efficiency improvement30%
Inventory accuracy increase95%
On-time order fulfillmentZICTA
Products & services
Low-Code development
Empowering regulatory excellence with low-code development
The challenge
ZICTA operated with systems spread across multiple departments, creating data silos that slowed regulatory workflows, limited collaboration, and increased operational overhead.
The solution
We leveraged Microsoft Power Platform to rapidly build and deploy low-code applications that connected core departments, centralized data, and enabled seamless cross-functional collaboration.
✅ The results
50%
Faster regulatory processes40%
Operational efficiency gain30%
Increase in cross-department collaborationTeam invest
Products & services
Business central
Transforming financial operations across multiple entities
The challenge
As Team Invest scaled through acquisitions, managing finance across nearly 18 entities became increasingly complex. Legacy systems limited consolidation slowed financial closes, and reduced visibility into group-wide performance.
The solution
We introduced Microsoft Dynamics 365 Business Central to replace legacy applications and establish a unified financial foundation. The platform enabled consolidated accounting, streamlined fixed asset management, and improved synchronization across the entire portfolio.
✅ The results
40%
Faster financial consolidation35%
Operational efficiency improvement50%
Reduction in manual accounting tasksWhat our customers say
See how customers describe their experience working with defacto infotech and the results achieved.
Defacto infotech didn't just implement Dynamics 365; they re-engineered our entire sales workflow. Their team understood our unique challenges and delivered a solution that exceeded expectations. We saw ROI within the first 4 months.
HIPAA compliance was our biggest concern. Defacto not only made it simple but also strengthened our patient data security. The implementation was smooth, and their ongoing support has been exceptional.
The team unified our online and offline channels seamlessly with Dynamics 365 Commerce. Customer satisfaction increased by 40%, and our inventory management is now real-time across all locations.
Frequently Asked Questions
Book your free Dynamics 365 audit
Get a comprehensive analysis of your current systems and a customized roadmap for digital transformation - completely free.
- ✓ Free system health check
- ✓ ROI projection analysis
- ✓ Custom implementation roadmap
- ✓ Technology stack recommendations
- ✓ Budget & timeline estimates
- ✓ 60-Minute strategy session with expert
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